AUDIO RESPONSE

AUDIO RESPONSE 24/7: 713.704.2274 (CASH).

With just a phone call you can access your account 24 hours a day, 7 days a week.  Our audio response system allows you to check on your account balance, transfer money, make loan payments, do teller check withdrawals, and much more.  Please refer below on how to use audio response.

ACCOUNT SUFFIXES CONVERSION TABLE

Suffix A - 21#  Primary Shares Suffix M - 61#  Certificate of Deposit
Suffix B - 22#  Secondary Shares Suffix N - 62#  Certificate of Deposit
Suffix C - 23#  Secondary Shares            Suffix O - 63#  Certificate of Deposit
Suffix D - 31#  Minor Shares Suffix S - 73#  Super Shares
Suffix H - 42#  Holiday Shares Suffix X - 92#  Share Draft Checking
Suffix I - 43#  IRA Suffix 9 - 19#  Five Star Checking

Call 713-704-CASH (2274)
Press 1 for English or 2 for Spanish
Press 1 for credit union member
Enter your account number followed by #
Enter your password followed by #
Press 1 for account balances

Press 2 for account transfers

          Press 1 to transfer from savings to checking
          Press 2 to transfer from savings to savings (ie, savings to holiday)
          Press 3 to transfer from checking to savings
          Press 5 to transfer to another account number
          Press 6 do to a loan advance
Press 3 for loan payments
          Press 1 to make a loan payment from you account
                    Press 1 to make payment from your checking account
                    Press 2 to make payment from your savings account
          Press 2 to get your loan payoff
Press 4 for account information (listen to last deposits and withdrawals)
          Press 1 for checking account information
                    Press 1 for last (5) transactions
                    Press 2 for cleared drafts
                    Press 3 of all other
                              Press 1 for last (5) ATM transactions
                              Press 2 for last (5) debit transactions
                              Press 3 for last (5) ACH transactions
                              Press 4 for last (5) deposits
          Press 2 for savings account information
                    Press 1 for last (5) transactions
                    Press 2 of all other
                              Press 1 for last (5) ATM transactions
                              Press 2 for last (5) debit transactions
                              Press 3 for last (5) ACH transactions
                              Press 4 for last (5) deposits
          Press 3 for loan information
          Press 4 for certificate of deposit information
          Press 5 for IRA information
Press 5 to do a check withdrawal

 

Below are samples of frequently used transactions:

 
Account Balance: Enter 1 for English or 2 for Spanish, 1, Account #, enter pin/ password #, 1, enter 1 for all balances.

 

Account Transfer: (Savings / Checking): Enter 1 for English or 2 for Spanish, 1, Account #, enter pin/ password #, 2 #, 1, 21, 92, enter dollar amount #, 1 # if correct. 

 

Loan Add on: Enter 1 for English or 2 for Spanish, 1, Account #, enter pin/ password #, 2 #, 6, 1, 1 = suffix X, 2 = suffix A, then press #.

 

To Hear Checks Paid / Cleared: Enter 1 for English or 2 for Spanish, 1, Account #, enter pin/ password #, 4, 1, 92, 2, 1.  
 

 

SHARES = SAVINGS                            SHARE DRAFT = CHECKING

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